Returns Policy

Unused merchandise ordered through the Alexski website may be returned for any reason within 28 days of receipt and received by us within 7 days of despatch by you. Please ensure that the merchandise is in new condition with all labels and tags attached and enclose the original invoice otherwise we will not accept the return. When your returned merchandise is received, we will credit your original payment method less shipping charges.

Please enclose your invoice and a brief note explaining the reason for return. If an exchange is required please state clearly where the exchange should be send giving address and contact telephone numbers. Please allow one or two statements tor your credit to appear.

Alexski recommends that you use a carrier such as DHL or Royal Mail  for your package, one that can provide tracking information.  If using Royal Mail please make certain the package is send by special delivery. This is for your protection and to insure accurate delivery.  Alexski will not be responsible for lost, damaged, illegible or misdirected mail. 

If the gloves/mittens are bought as a Christmas gift then providing they are returned unworn and in their original packaging before 10th January a credit/ refund note will be issued for the full amount less shipping.

 

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